Arthur Stone

Led end-to-end product strategy, technical architecture, and go-to-market execution for a B2B SaaS IT platform, managing a globally remote team of 6 while securing $6.5M in pre-seed valuation and collaborated with Fortune 500 clients to drive customer-informed feature development.

• Product Strategy and Roadmap: Led end-to-end product strategy and lifecycle — aligning stakeholders, conducting market research, and gathering customer feedback — to deliver an enterprise-ready SaaS platform that reduced customer workflow time by 75%.
• Feature Development: Owned full-cycle delivery of two enterprise features: a data-parsing tool built through direct UX research with Salesforce — processing 5,000+ requests and 10,000 return labels in a monitored 48-hour live operation with zero failures, generating $30K in new revenue — and a government-compliant SMS notification system via Twilio that closed a 4-month enterprise negotiation with Angie's List.
• Product Innovation: Designed an industry-first IT circularity CPQ tool using a proprietary database built from APIs and market research, closing 3 early design partners and establishing a market-first innovation.
• Cross-Functional Collaboration: Recruited and led a globally remote 4-person sales and engineering team while managing third-party vendor and investor relationships to keep execution aligned with business objectives.
• Market Intelligence & Customer Research: Drove market entry into a new enterprise vertical by conducting 8+ generative research interviews with ICP candidates, leveraging Apollo for persona mapping, and maintaining a competitive intelligence database analyzing competitor pricing, messaging, and product positioning — synthesizing findings into an ICP document and go-to-market strategy that directly informed product design decisions and the acquisition of enterprise logos including Angie's List.
• Technical Leadership: Architected core product business logic, database design, and UI design; built and maintained real-time product health dashboards using GCP and AWS CloudWatch — monitoring API error rates and request volume via direct SQL queries — translating operational data into recurring reports for sales, marketing, and investor decisions; led platform migration from AWS microservices, accelerating engineering delivery.
• Customer Success: Owned customer success for Fortune 500 accounts including Salesforce, T-Mobile, and Angie's List, driving a 100% retention rate and converting all annual contracts into multi-year renewals.

Launched an end-to-end enterprise web app to reduce manual data collection for enterprise IT teams increasing enterprise client accounts by 30% (including Starbucks, T-Mobile, and Snapchat).

• User Research & Field Study: Conducted a contextual inquiry field study across 10 warehouse departments — including field shadowing, 20+ structured 1:1 interviews, recorded video walkthroughs, attitudinal research, and competitor warehouse tours — to diagnose bottlenecks and system integration failures impacting SLA compliance at 500K device volume; synthesized findings into service blueprints and a training manual adopted company-wide for onboarding 70+ seasonal workers, contributing to a 67% reduction in operational time.

Managed a large-scale university website with 1,500+ pages and 600K annual impressions, leading a major redesign across 17 decentralized teams.

• Stakeholder Management: Aligned stakeholders to develop and execute a full website redesign, coordinating training rollout and collaborating on content strategy that increased organic traffic by 80%.

• Leading cross-functional design and marketing teams through a technical web platform migration for a higher-education client, reducing broken links by 83% through structured QA workflows and stakeholder coordination.

• Designed and iterated on a card-based autobattler from concept through three prototype stages and 10 structured playtest sessions with 11 participants — using recorded session analysis and affinity mapping to synthesize player feedback into iterative design decisions — developing core systems around a fungal-lifecycle economy, lane-based tactical combat, and a living board mechanic; currently building the full implementation in Godot 4.6.

• Oversaw 3-month production cycle including GDDs, scope management, asset pipelines, QA, and 11 playtest sessions with 44 participants; sought mentorship from a Senior Designer at Standing Stone Games.

• Produced 200+ podcast episodes (>500K downloads), managing schedule, guests, editing, and weekly releases for 4 years.

Taught by Jeremiah Franczyk (LOTR: Online), Lectures by Alex Brazie (WoW, LoL, Ori)

Taught by Dan Felder (Hearthstone, Legends of Runeterra)